Curriculum Vitae
My career path and educational background have been anything but typical. I've taken a unique journey in life, open to new opportunities as I move through experiences. Along the way, I've learned to adapt to new environments, broadened my perspective on the world, and stayed curious about what's out there. I don't have a traditional resume, but what I lack in convention, I make up for in versatility and an open mind to learn and grow in any situation.
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I'd encourage you to also look at my Skillsets page, where I go into detail about the skills I've gained across my journies and what I can do with them to better demonstrate my personal philosophies and what I can contribute to your organization.
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Please also take a look at the Sabbatical section of this CV - I have not been idle during the pause in my career progression, and I have outlined some of the projects I have been working on throughout this time.
Hello, I'm Julia! With over a decade of leadership experience, I've built trust as a customer advocate and team supporter. My strength lies in navigating diverse landscapes with precision and curiosity, organizing information to engineer effective solutions. Passionate about continuous learning, I embrace a service-oriented leadership style, empowering others for collective success. Eager to contribute my international perspective and knack for creative problem-solving, I seek a role that fosters growth, service, and collaboration, fueled by a sense of pride and reward in helping others.
Education
Mar. 2024
Foundations of Project Management
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Project Planning: Gained insights into effective project planning techniques, including defining project scope, setting goals, and creating timelines.
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Team Collaboration: Learned strategies for fostering teamwork and collaboration among project stakeholders to achieve common goals.
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Risk Management: Understood how to identify, assess, and mitigate risks throughout the project lifecycle to minimize potential disruptions.
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Effective Communication: Explored the importance of clear and concise communication in project management, including techniques for engaging stakeholders and resolving conflicts.
Sep. 2022
Essentials of Organizing
NAPO
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Foundational Principles: Understood the fundamental principles of organizing, including decluttering, categorization, and space optimization.
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Client Interaction: Learned effective strategies for assessing client needs, establishing goals, and maintaining clear communication throughout the organizing process.
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Workflow Management: Explored techniques for streamlining workflows, managing priorities, and maximizing efficiency in both home and office environments.
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Professional Development: Gained insights into building a successful organizing business, including marketing strategies, risk management, client acquisition, and ethical considerations.
Est. completion 2025
B.A. in Psychology
Hood College
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Major in Psychology
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Minor in Women's and Gender Studies
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Transferred from Rochester Institute of Technology (RIT)
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One class left incomplete (History of Psychology)
Communication (Written and Verbal)
10+ years of experience
Time Management & Prioritization
10+ years of experience
Creative Problem Solving
10+ years of experience
Quality Control
3 years of experience
Adaptability
10+ years of experience
Empathy & Emotional Intellegence
10+ years of experience
Intensive Customer De-escalation
3 years of experience
Leading Cross-Cultural Teams
2 years of experience
Budget Management
3 years of experience
Leadership
10+ years of experience
De-escalation
10+ years of experience
Project Management
2 years of experience
Negotiation
3 years of experience
Conflict Resolution
2 years of experience
Critical Thinking
10+ years of experience
Customer Service
10+ years of experience
Remote Working
3 years of experience
Risk Management
2 years of experience
Languages
English (American)
Native speaker
Italian
Intermediate (studied in Italy 2023-2024)
Professional Skills
Recent Work History
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Customer Focus: Raised customer satisfaction rating by 10% within the first quarter as Supervisor, implementing soft skills training.
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Employee Engagement & Coaching: Provided regular growth-oriented feedback, surpassing learning goals, reducing employees on PIPs by 75%.
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Feedback & Conflict Resolution: Successfully re-motivated disengaged employees by navigating and addressing employee concerns, leading to multiple promotions.
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Cross-Functional Communication: Developed cross-department communication methodologies, improving interactions with QA and more efficient customer support, reducing turn-around on advanced technical topics from over 1 month to 1-3 days.
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Relationship Building & Negotiation: Trusted liason for internal conflict resolution. Served as a lead for de-escalation techniques while upholding company protocols while ensuring a satisfactory outcome.
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Contribute to the grant selection process by carefully reviewing and processing applications from individuals seeking funding for artistic projects for what will have the most impact on the community.
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Collaborate with fellow board members during annual meetings to evaluate grant applications, discuss the merits of each proposal, and make informed decisions regarding grant awards.
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Utilize negotiation skills to reach consensus on grant recipients and funding allocations, considering factors such as potential impact, project feasibility, and community benefit.
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Demonstrate a commitment to promoting the arts and honoring Christine Mathna's legacy through thoughtful grant allocation and support for local artistic endeavors.
Language Development & Acclimation
Mar. - Aug. 2023
6 Months
Relocation & Expatriation
Oct. 2022 - Feb. 2023
5 Months
Upon finalizing our decision to have me relocate to Italy, a significant chapter of my life unfolded. The process involved numerous complex tasks, including obtaining a visa, enrolling in a language school, selling my house, and liquidating my possessions. This period was a practical crash course in project management, where I found myself simultaneously overseeing multiple large projects, coordinating various businesses and contractors, all while adhering to stringent budgets and timelines. Additionally, I became adept at appointment and paperwork management, and liaising with government offices and regulatory bodies. My role also entailed recruiting and managing reliable workers and mastering the art of self-management and effective communication.
These experiences have honed my organizational and project management skills, fostering an exceptional ability to handle multiple tasks and responsibilities concurrently, while maintaining efficiency and composure under demanding circumstances. I am eager to apply the invaluable skills and knowledge gained during this transition period to contribute positively to your organization's success.
Health & Well-Being Career Break
Jun. - Sep. 2022
4 Months
During the COVID-19 pandemic, I experienced a long period of isolation while working remotely in a new, small town. This isolation, in tandem with a series of personal hardships, took a toll on my well-being, prompting me to reevaluate my life's direction and recover from the challenges brought about by the pandemic. As part of this personal journey, I pursued self-improvement by obtaining a certification in organization from the National Association of Productivity and Organization (NAPO). Additionally, I was given the opportunity to move to Italy and transition to a new life there. Since September, at the end of this period, my primary focus has been on the process of integrating into a new country and culture. These experiences have provided me with valuable insights and adaptability, empathy, and emotional intellegence, which I believe can be assets in my professional life. I look forward to discussing how my unique experiences and skills can contribute to your organization's success.
Sabbatical
Moving to a new country where I was unfamiliar with the local language presented a substantial challenge. I made the deliberate choice to learn Italian, dedicating five days a week to language school in Lucca, Tuscany, Italy for a period of six months.
When I initially arrived, my Italian vocabulary was limited to basic pleasantries such as "please," "thank you," and "hello." However, through persistent effort and unwavering dedication, I finished my six months of schooling studying at a B1 level of proficiency in just half a year. This accomplishment brought immense satisfaction as it enabled me to express myself, establish meaningful relationships, and actively engage in the local community.
The experience of learning Italian in this immersive way has not only enhanced my linguistic abilities but has also equipped me with valuable skills. It has reinforced my adaptability, accelerated learning, and proficiency in bridging language and cultural gaps. I am enthusiastic about integrating these newfound capabilities into my professional journey, where they can contribute significantly to my skill set.